General terms of sale of the Guest House VILLA ELIZABETH
Article 1 – Duration of the stay
The client, signatory of the present contract concluded for a given period, may under no circumstance prevail himself of any right to an extension of his stay.
Article 2 – Booking validation
Booking is considered as firm only after reception of valid Credit Card information
Or after the Deposit of 50% of the total bill by Bank Transfer (to “Villa Elizabeth” – Mrs VOLLEREAUX)
Or online payment on the website: www.villa-elizabeth.com
To transmit Credit Card Information or to pay a deposit implies the acceptance of the present General Conditions of Sale for Guest Rooms.
For Internet bookings, upon reception of your booking validation, a confirmation e-mail will be sent to you with the details of the booking, representing the valid contract.
In the case of phone booking, we will confirm the reception of your deposit by e-mail or text message.
Article 3 – Cancellation by the client
Any cancellation must be notified to the owner.
Cancellation policy before the beginning of the stay:
We require 15 days cancellation notice prior to your scheduled arrival date. Otherwise, we will charge you a cancellation fee as follow:
– 50% of the total amount of your reservation will be charged if you cancel between 15 and 1 days before the scheduled date of your arrival.
– 100% of the total amount of your reservation will be charged if you cancel 1 day before the scheduled date of your arrival or in the event of a no-show.
If the client does not show up or calls before 9p.m. on this day of arrival, the present contract becomes void and the owner may rent out his guest rooms to other clients.
The deposit remains the property of the owner who keeps the right to claim the full price of the stay.
In case of a shortened stay, the price corresponding to the cost of the rooms remains the property of the owner. The extra non-consumed services will be refunded.
Article 4 – Cancellation by the owner
If, before the stay, the owner cancels the booking for reasons beyond his control, he shall inform the client as soon as possible by telephone or email and offer a replacement room of an equivalent standard of comfort.
If the client does not agree with the replacement solution, without prejudice of possible lawsuits for costs and damages, he will be immediately refunded of the amount paid.
Article 5 – Arrival time
The client must arrive on the day specified when booking and at the times indicated below.
The rooms are available from 4 p.m. onwards. Please notify us in case of arrival after 7:30 p.m.
Article 6 – Departure time
The rooms must be vacated by 12 a.m.; beyond this time an extra night will be billed.
Article 7- Remainder of the bill
You will be requested to pay the remainder of the bill on departure.
Extra services and beverages not mentioned in the present contract will be settled at the end of your stay.
Article 8 – Tourist tax
The tourist tax is to be paid directly to ”Villa Elizabeth”, according to the official rates.
Article 9 – Bedroom change
The owner reserves the right to change the bedroom initially booked by the client by a similar or larger bedroom, without any possibility of claim by the client. In such a case, the owner shall notify the client. The price of the booking remains unchanged.
Article 10 – Capacity
The present contract is established for a specific number of guests. If, on the day of arrival, the number of persons is higher, the owner may refuse to house the extra persons.
This refusal may under no circumstance be considered as a modification or a breach of contract by the owner, so if a higher number of persons than those refused leave the hotel, there will be no refund.
Article 11 – Pets
Pets are not accepted in « Villa Elizabeth ». If this clause is not respected by the client, the refusal to accept pets and their owners by the owner of the guest rooms may not be considered as a modification or a breach of contract by the owner. If the client leaves, there will be no refund.
Article 12 – Savoir-vivre, use of the premises
The guests are requested to respect a normal “savoir-vivre” to ensure the quietness of the guest house and the comfort of its guests. Moreover, guests are asked not to smoke or eat in their rooms. The guests must respect the instructions posted in the rooms and in the present general conditions of sale.
The client shall return the rooms in a perfect condition at the end of theit stay and to declare any possible damage during their stay. The client is financially responsible for any damages.
Children housed within “Villa Elizabeth” are under the sole responsibility of the adults in charge, notably when using the playground in the garden.
The kitchen is not available to the guests.
The present conditions of sale may be modified at any time without prior notice. The acceptance and compliance with these conditions of sale are deemed as accepted at the date of booking validation.
In compliance with the French law, dated from the 6th of January 1978, you have a right of access and modification of your personal data.
“Villa Elizabeth” shall not transmit any personal information you may have communicated to any other companies or organizations.
Article 15 – Notice
Our promotional offers may not be cumulated.